Frequently Asked Questions

How and when to apply my DE MOI® Bio Serum: Eyelashes + Eyebrows?

DE MOI® Bio Serum: Lash + Brows is best applied at night on clean (freshly washed) eyelids and brows.


Apply generously to the Bald spots and areas where you want to improve hair texture and length on the brows. Apply very thinly on the skin just above the lash line like eyeliner for eyelashes (upper and lower if you want to improve the volume and length of both). Make sure that the serum adequately moisturizes the skin.

How long can I apply DE MOI® Bio Serum: Eyelashes + Eyebrows?

We recommend that you apply daily for 6 weeks straight from the start. After that, you can use it every other day continuously for maintenance.

If I stop using the serum, will my eyelashes and eyebrows go back to normal?

Yes, because we go through an eyelash and brow cycle. Our serum functions similarly to vitamins or nutrition in that it accelerates and increases eyelash and brow growth.

Is the result permanent?

The visible result will last until your natural lash cycle of shedding and regrowth begins.

Why didn't my lashes look like the others who had really long results?

The product is GUARANTEED to work, but it is important to understand that each individual has a different natural base and will react differently to the product. Some people get fast results while others may take a little longer than they expect.

Is the final result seen in 4 or 6 weeks?

No, not always. You should see visible results in 4-6 weeks, but according to our many clients' feedback, their lashes and brows continued to improve over time.

Can women with Eyelash Extensions use it?

YES, absolutely! In fact, we strongly advise women who use eyelash extensions to use it to keep their natural lashes healthy and to help them grow stronger and longer. The more natural lashes you have, the more volume you can add and the better the Eyelash Extensions will look.


PLEASE NOTE

Because the formula is extremely potent, please strictly adhere to the application instructions. Avoid getting the serum in your eyes. If you come into contact with your eyes, immediately rinse them with water.

What are the PRECAUTIONS that I have to take?

Because the formula is very potent, please follow the application instructions carefully and avoid getting the serum in your eyes.


Please remove your contact lenses before applying. If you are pregnant or breastfeeding, or if you have an eye disease, you should discontinue treatment. Please keep in mind that there have been isolated cases of allergic reactions. If you experience an allergic reaction, stop using the product and consult a doctor. Individuals with extremely sensitive and dry eyes may experience temporary redness, a slight burning sensation, and swelling.


Continue application every 2-3 days if it is manageable.

If not, please discontinue using it.

What's the effect and when do I see results if I apply DE MOI® Bio Serum: Eyelashes and Brows?

DE MOI® Bio Serum: Lash + Brows has been proven to stimulate the growth of the body's own eyelashes and brows. Amazing results can be obtained in a short period of time thanks to our revolutionary ingredients and patented active formula. Results can be seen as soon as two weeks (in some cases, as soon as one week) of consistent application.

I have redness in my eyelid and around the eyes, is this normal?

Yes, this can happen to people with sensitive skin. The redness may come from the increased blood flow around the area. Increased blood flow is essential for eyelash and eyebrow growth.

My eyes is a bit swollen and uncomfortable. Should I stop using it?

Yes please stop using it. If you are willing to try again, wait until the swelling goes down (minimum 3-5 days later depending on the degree of swelling), apply very little amount and see how you feel. If swelling persist, please refrain from using it.


My eyes are swollen. Did this happen to other clients?

Yes, we had clients who had skin issues and extremely sensitive eyes, and they experienced swelling as a result of the formula's potency. Per our knowledge, they overcame the swelling and are extremely pleased with the results.

Why do swelling happen?

As we explained in our postcard insert, this formula is VERY POTENT that is why it works wonders.

Are there bad side effects?

According to our collaborating Pharma Producer, there are no known negative side effects. It should only bring positive feedback because our patented active formula OM24 has been clinically proven to protect, repair, and help regenerate cells in vivo and in vitro.

Where is it made of?

We are 100% Swiss Made. We are formulated, produced, and packaged in Switzerland. 

Is it CRUELTY FREE?

It contains ingredients that are developed without animal testing.

What makes DE MOI® as a brand different?

DE MOI® is a brand that was born out of a genuine desire to make a difference by developing results-oriented and honest products that are environmentally and animal-friendly and give back to society. DE MOI, our founder, has a proven track record of doing hands-on charity since her first job in 2001 and has since expanded her projects.

What are the social projects of DE MOI®?

We have a variety of small but timely and sustainable social projects (education, medical missions, and coastal cleanup programs) in collaboration with a number of hands-on charity organizations, primarily in the Philippines. We also collaborate with major charitable organizations such as Kiwanis International. Please check our website for updates.

How does shipment work DE MOI®?

We have worldwide shipments. The orders are shipped on time, but unfortunately for some countries shipment may be delayed due to your countries custom. Sadly we can’t control the time other countries' customs can take. If your shipment is not arriving we invite you to contact your local post office.

What are the expiry dates for DE MOI® products?

DE MOI products will last up to 12 months unopened from date of manufacture. There is also an international open jar icon on all packaging. This icon indicates the product's shelf life after it has been opened.

I have really dry skin – what DE MOI® Skincare products will work best for me?

All of our products were created for people who suffer from really dry skin (although they are suitable for all skin types).

How can I become a MUSE of DE MOI®?

If you are interested in wholesale orders and becoming a Muse, We mean that you already are but we would love to hear from you! Please get in contact with us: info@demoi.ch

How can I be the first to know about special offers?

At the very bottom of this page. Sign up with your email address and we will keep you up to date on all the latest offers, blog posts, new product launches, and other benefits!

How can I contact DE MOI® TEAM?

We would love to hear from you! Send an email to info@demoi.com or fill in the inquiry form on our Contact Us.